🔄 Returns & Refunds
We want you to love your purchase. Here's our return policy.
Return Window
30 days from delivery
Exchanges
Available for in-stock items
Damaged Items
Report within 7 days
Refund Time
3–10 business days
Return Policy
We want you to love your purchase! If you're not satisfied, returns are accepted within 30 days of delivery for unused items in their original condition with all packaging.
How to Initiate a Return
Contact our customer support team at hydehermitstudios@gmail.com
Include your order number and reason for return
Once approved, we'll send you return instructions
Return Shipping
Unless an item is defective or we shipped the wrong product, return shipping costs are the customer's responsibility.
Refund Processing
After we receive and inspect your returned item, we will issue your refund to the original payment method. Please allow 3–10 business days for your bank to process the refund.
Exchanges
Exchanges are possible when the requested item is in stock. Contact support to start an exchange.
Damaged or Incorrect Items
We're sorry if something went wrong! Email us within 7 days of delivery with photos and your order number. We will send a replacement or issue a full refund at no cost to you.